Refund & Return Policy

بِسْمِ اللّٰہِ الرَّحْمٰنِ الرَّحِیْم

خرید و فروخت میں آسانی اور انصاف

Return & Refund Policy

Easy returns and exchanges, built on honesty and fairness in trade, the way our Prophet ﷺ taught us.

7 Daysto return or exchange
Freereplacement for damaged or wrong items
5–7 Daysto receive your refund

Our principle

مَنْ أَقَالَ مُسْلِمًا أَقَالَهُ اللَّهُ عَثْرَتَهُ

جو کسی مسلمان کا سودا واپس لے لے، اللہ قیامت کے دن اس کی لغزشیں معاف فرمائے گا۔

Whoever accepts the return of a sale from a Muslim, Allah will forgive his mistakes on the Day of Judgment.

Sunan Abu Dawud, Sunan Ibn Majah

مَنْ غَشَّنَا فَلَيْسَ مِنَّا

جو ہمیں دھوکہ دے وہ ہم میں سے نہیں۔

Whoever cheats us is not one of us.

Sahih Muslim

Following this, we describe every product honestly, we do not pressure anyone into keeping something they are not satisfied with, and we accept returns and exchanges gladly and without arguments.

You can return or exchange if

  • The item is unused and in its original condition
  • It is in its original packaging with tags
  • You request within 7 days of receiving your order
  • You received a damaged, defective or wrong item
  • The size or colour does not suit you

We cannot accept returns on

  • Items that are worn, used or washed (for hygiene reasons, this includes ihram sets and caps)
  • Items without original packaging or tags
  • Custom, printed or personalised products
  • Items damaged after delivery due to misuse

How to return or exchange

  1. Message us on WhatsApp within 7 days with your name, order number and the item you want to return or exchange.
  2. Send photos of the item. For damaged or wrong items, please also send a photo or video of the parcel.
  3. We confirm your request, usually within one working day, and share the return address.
  4. Send the item back. Once we receive and check it, we send your replacement or refund.

Refunds

Approved refunds are paid within 5–7 working days. We refund to your original payment method, or by bank transfer, JazzCash or Easypaisa. For Cash on Delivery orders, we send the refund to the account you give us.

Exchanges

You may exchange for a different size, colour or product within 7 days. If the new item costs more, you pay the difference. If it costs less, we refund the difference.

Wrong or damaged items

If we made a mistake, we cover all shipping both ways. You get a free replacement or a full refund, whichever you prefer.

Shipping charges

If you return an item because you changed your mind, the return shipping is paid by the customer. Original delivery charges are not refunded in this case.

If something goes wrong that this policy does not cover, talk to us. We will always try to reach a fair solution that pleases both sides, as mutual consent is the basis of good trade.

Need to return or exchange something?

Message us your order number and we will take care of the rest.

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TravelBox.pk – Last updated: October 2026